SMS Communications

This policy explains how Radiology Associates Inc. handles your information when you agree to receive text messages from us. Your health information remains protected under Alberta’s Health Information Act.

What we collect and how we use it

We collect your mobile phone number and a record of your consent to receive text messages. We use them only to send the messages you have agreed to receive, such as appointment reminders, confirmations and rescheduling notices.

What our messages contain

Text messages are not a fully secure channel. Others may see them on your phone’s lock screen. To protect your privacy, we keep messages to appointment details such as date, time and location. We do not send test results or diagnoses by text.

Service providers

Service providers may use your information only to deliver our messages, under a written agreement with us.

No sharing for marketing

Mobile information and text messaging opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. This applies regardless of any other sharing of information for other purposes, such as providing care or as permitted by law.

No sale of information

We do not sell, rent or trade your mobile number or text message opt-in data to anyone.

Opting out

You can stop text messages at any time by replying STOP or 9 to any message. Reply HELP for help. Opting out does not affect your care or any other way we communicate with you.

Questions

Craig Lyon, 403-328-1122, clyon@radiologyassociatesinc.com

Full messaging terms, including message frequency and support details, are in our SMS Messaging Terms & Conditions.

Last updated: November 9, 2026