Kevin Browne MD (ret.) FRCPC

I was very pleased to have visited the U3T University MRI Centre earlier on today to undergo my MRI exam. I was warmly welcomed and we proceeded through the intake interview thoroughly but I never felt rushed.

It is immediately obvious that the staff all work together in a spirit of cooperation and that there is a cohesive, caring and supportive environment. I felt no apprehension but some patients might have different concerns. I think they would be reassured that all of their questions will be heard and their concerns received in a caring and nonjudgmental way.

My perspective is a little different than some as I recently retired from 30 years of medical practice. I now experience our health care system as a patient rather than as a provider. Sometimes it is clear that a facility is trying its best but for various reasons the end result leaves patients wishing their concerns had been heard. This is absolutely not the case here. I observed staff who were kind and considerate and watched as they sought to reassure and support patients who might need extra care. It was truly a pleasure to see this and to know as a former physician how helpful this can be.

This applies irrespective of whether the patients are referred in through Alberta Health Care or through private pay. The imaging technology is amount the best available in Alberta. I have confidence that my health care needs have been met.

A note of recognition to the radiologists who have built and managed the facility. It is clear they have assembled a caring and competent team. I observed this as a patient having seen it in my former role as a physician. Well done!!

With kindest personal regards.

Kevin Browne MD (ret.) FRCPC