About the Provider Portal

Radiology Associates is transitioning to a new platform, MedInformatix, which includes a secure Provider Portal designed to replace Prime and complement your existing fax workflow. The portal gives your clinic a single online place to submit requisitions, manage appointments, view images, and access finalized exam reports for your patients.

Through the Provider Portal, your clinic can:

• Submit appointment requests and verify booking status for your patients
• Access upcoming appointment details and track patient attendance
• See rescheduled or cancelled appointments at a glance
• Auto-generate requisitions from each appointment request
• Upload supporting documents directly through the portal
• Message our team through the portal or by direct phone line
• Launch a web-based image viewer with one click
• View finalized exam reports for your patients

To request access, please review the agreement below and complete the registration form. A member of our team will reach out to verify your identity before activating your account.

Provider Portal Agreement

This Agreement, as amended from time to time, governs your use of the Radiology Associates Provider Portal and applies when you access this service to review patient reports and appointment details.

1. By signing this agreement, you acknowledge that you have read and understood all requirements for the use of this service. Failure by you or your affiliates to comply with these requirements may result in the suspension or termination of this service. You further agree that you or your affiliates have read and fully understand the Alberta Health Information Act (HIA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the requirements for the safety and confidentiality of identifying health information.
2. Use of Information: Use of information accessed via the Radiology Associates Provider Portal is intended to support continuing patient care, and only information relevant to this purpose is to be accessed.
3. Access to Reports: You understand and agree that access to information only applies while at the facility(s) indicated within this agreement. You may view reports but may not copy or store them unless using an industry-standard method and in compliance with the Alberta Health Information Act (HIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
4. Monitoring and Audits: Radiology Associates Inc. reserves the right to monitor and audit all access to the Provider Portal to ensure compliance with this agreement and applicable legislation.
5. Passwords and MFA: You are responsible for maintaining the confidentiality of your login credentials. Passwords must not be shared. Multi-factor authentication (MFA) is required and will grant a 4-hour access window per verification.
6. Security Expectations: Once granted access to the Provider Portal, it is the user’s responsibility to protect the privacy of their account. Passwords and account access for the Radiology Associates Provider Portal are granted on an individual basis and are not to be shared with other employees or coworkers under any circumstances. Each time you verify your identity through MFA, you will be granted a 4-hour window to work in the environment.